Kuramathi Island Resort, Malediven 2007
Seehotel Fontane, Neuruppin 2008
The second important emotional response is caused by looks and appearance of personnel, starting from the reception all the way to the therapist. With their attitude, enunciation and non-verbal communication personnel must radiate absolute competence and onfidence, thus creating the sense of trust and safeness in our guests’ mind.
The last and most important emotional response is the feeling of well being which arouses guests’ desire to come back. This response is triggered solely by the treatment itself. We decide to visit a spa for many reasons but we come back only for one: a perfect treatment!
Entire personnel will undergo training where they will learn both manual therapy and observation techniques that help them understand individual needs of each guest. Based on philosophy that emphasizes warm welcome, decency and empathy in dealing with the customer as well as understanding of the importance of team play for achieving maximum satisfaction.